2021 ESG Report Healthy People The digital & virtual and tests. Customers can even 70% consumer experience add everyday essentials to their prescription order to get them in of CVS Pharmacy CVS Health has put our cutting- the same delivery. customers enrolled in edge digital capabilities to work • Our Aetna® Health app makes it text messaging program in the battle against the COVID-19 simple to manage benefits from pandemic, creating a fully digital the palm of your hand, including end-to-end customer experience for finding doctors, comparing costs, >90% tests and vaccination. Patients can viewing claims and tracking schedule appointments, complete spending. of Specialty Pharmacy questionnaires and check in for • Patients with rare and complex patients have opted into visits all online. We also provide conditions benefit from the our digital programs universal electronic access to digital innovations featured in CVS Health vaccination records to our CVS Specialty® app that 40M the millions of adults we vaccinated. make it easier to manage their Care in the palm of your hand prescriptions and treatments. unique digital consumers Our mobile apps make it easier for • CVS Caremark® plan members across our enterprise people to save time and money and use the CVS Caremark site and stay healthy by connecting them app to manage their pharmacy to the full breadth of CVS Health benefits through mail delivery 2B+ products and services anytime, or in-store service, like finding digital visits anywhere. out how much a prescription will cost and checking for lower-cost • The CVS Pharmacy app includes alternatives. prescription information and refill options, ExtraCare® offers, mobile payment, delivery services and appointment scheduling for health services such as vaccination 11