2022 ESG Report | FedEx 29 OUR PEOPLE INTRODUCTION OUR PRINCIPLES OUR PLANET DATA APPENDIX Learning and development We are dedicated to providing all of our team members with learning and development opportunities to advance their careers at FedEx. All new employees complete our Core New Employee Orientation, an enterprise-wide onboarding experience that covers topics including safety, security, compliance, sustainability, and DEI. We leverage virtual and augmented reality learning tools to safely deliver interactive learning opportunities during the COVID-19 pandemic. The FedEx Learning Center provides all team members with access to over 25,000 online courses, enabling them to heighten their learning experience efficiently and conveniently. See the Data appendix for information on team member training hours. Our operating companies are continuing the transition to ongoing employee coaching and feedback instead of annual performance reviews, providing more opportunity for employees to drive their career development. FedEx Services and FedEx Corporation host educational webinars to provide leaders with skills to coach in a hybrid workplace. In addition to our holistic training program, each operating company offers resources and opportunities for career growth and education to all full- and part-time employees. In 2021, FedEx Express launched What’s Next, a career journey app designed to increase visibility of FedEx jobs based on employee interest, education, and goals, and to connect team members to resources to help advance their careers. In APAC, FedEx Express implemented a virtual learning academy, the Learning Arena, to enhance critical skills in addition to an internal coaching program to engage high potential managers. FedEx Freight offers a 90-day leadership intensive program, the Action Learning Process (ALP), which brings leaders together to solve real-world organizational problems, leveraging key leadership skills and concepts. ALP has led to about a 20% promotion rate for participants to date. In FY22, FedEx Logistics will launch the Building Business Leaders and Leading Leaders programs, in addition to an updated Leadership Foundations program, for high potential team members and new managers to develop their leadership skills over the course of five to six months. FedEx Services and FedEx Corporation led the first virtual Global Leadership Corps in FY21, where participants supported non-profits in Brazil. In Latin America, we launched the Future Leaders Program to develop high potential employees, and we anticipate expanding the program throughout the Latin America and Caribbean region. To help team members pursue higher education, we provided more than $17 million in tuition assistance to almost 11,000 employees in FY21. The Learning inspired by FedEx (LiFE) partnership between FedEx Express and The University of Memphis provides team members with the opportunity to earn free college degrees online. This program is now open to team members at all FedEx Express hub and airport locations in the U.S. as well as to all U.S.-based FedEx Logistics and all Memphis-based FedEx Supply Chain employees. In FY21, we expanded the LiFE program by adding a mentoring component and extending coverage to over 100 majors and concentrations, fueling a more than $500,000 year-over-year increase in direct bill tuition assistance. Upon graduation, participants are trained to serve as mentors to those beginning the program. The program currently has more than 2,000 enrolled participants across FedEx Express, FedEx Logistics, and FedEx Supply Chain.