2021 ESG Report Contents Introduction Economic Environment Social Governance ECONOMIC Responsible Products All products ofered by Fifth Third are reviewed for compliance to align with UDAAP and any applicable consumer protection laws. In addition, the Bank undergoes a rigorous process with focus groups and, when appropriate, engages third party experts to ensure that our products fulfll our promise to put the customer at the center. In 2021, Fifth Third Express Banking® received Bank On national certifcation for safe and afordable accounts. The certifcation was conferred by the Cities for Financial Empowerment Fund, a national nonproft organization dedicated to expanding access to traditional banking and other fnancial empowerment services. Fifth Third Express Banking® account meets or exceeds the Bank On National Account Standards developed to ensure expanded access to safe and appropriate fnancial products and services to the nearly 36 million people in the United States who are outside of the mainstream fnancial system. As of June 2022, Fifth Third eliminated non- sufcient fund (NSF) fees for all consumer accounts, another step taken to reduce punitive fees and focus on the best outcomes for customers. Additional Examples of Fifth Third’s Commitment to Responsible Products: Overdraft solutions, including Extra Time® • Extra Time makes additional time available for Fifth Third Momentum® Banking customers, up until midnight the following business day, to make a deposit and avoid overdraft fees, available to our entire retail footprint. With this product feature, we helped customers avoid $15.9 million in overdraft fees in 2021. • Overdraft Protection is an optional service that links to any Fifth Third Consumer and Business Checking Account, Savings Account, or Fifth Third Rewards Credit Card. Overdraft Protection automatically transfers funds from one account to another to protect customers from incurring overdraft fees, in the event that one account has insufcient funds. Early access to direct deposits with Early Pay and MyAdvance™ • The Early Pay feature gives Momentum Checking customers access to their paychecks up to two days early at no cost. Over 6.8 million paychecks were deposited early in 2021. • MyAdvance™ gives customers the ability to advance funds against future qualifed direct deposits, available now, starting the month after direct deposit is established, which is a more responsible and less expensive option for consumers who utilize check - cashing facilities. Cash back and savings support • The Fifth Third Cash/Back Credit Card launched in November 2019 as the Bank’s fagship rewards credit card product, ofering 1.67% cash back on every purchase, no matter the category. In 2021, Fifth Third rewarded customers $10.3 million in cash back. • Fifth Third Momentum® Smart Savings allows customers to create goals through the Fifth Third mobile app to save small amounts of money automatically. With this product, customers were able to save $2.7 million in 2021 with automatic transfers from their checking account to their savings account. • All pay - by - phone fees were eliminated in 2021, enabling customers to make over 430,000 payments via phone at no charge. CONTINUED 22