7 Feb View details Reply to all From [email protected] [email protected] J Hi Jane, Looks like your payroll filings were already processed, so we’ll have to file these missed payrolls by hand. Dashboard Voice and tone Examples Email from support Obstacles can be stressful for our customers. We have to be clear, but also empathetic—especially when we’re communicating something tricky. *Note: This copy is an example only and should not be used without approval. Too warm Too sophisticated “ Uh oh! We already processed these filings. But don’t worry, we’ll just add your pesky missed payrolls the old fashioned way.” “ Final filings have already been processed. These missed payrolls will need to be entered manually into our system.” Just right 67 Voice & tone Brand Guidelines 3.0