Contents PartI Living in Mixed Reality 1 Introduction:Divided Presence in Mixed Reality ........................ 3 Introduction.................................................................... 3 Feeling Present in Mixed Reality............................................. 5 Presence and Mediated Presence.......................................... 5 FragmentedPresence in Mixed Reality................................... 7 Integrated Presence in Blended Reality Spaces.............................. 9 References ..................................................................... 11 2 TheProblemsofDesign ..................................................... 13 Introduction.................................................................... 13 Objective Versus Subjective Views of Design ............................... 15 TheCognition-ActionDichotomy............................................ 16 TheHuman-UserDichotomy................................................. 18 Users and User-Centred Systems Design ................................. 20 WhatIsaCustomer?....................................................... 21 Human-CentredandHuman-ExperientialDesign........................ 22 TheVirtual-Physical Dichotomy ............................................. 24 References ..................................................................... 26 PartII Human-ExperientialDesign 3 TheFoundationsofHuman-ExperientialDesign ........................ 31 Introduction.................................................................... 31 Design as Mediator............................................................ 32 Issues in Design Science and Research ...................................... 36 Design Knowledgein Design Practice.................................... 36 Design Knowledgein a Problem-SolvingParadigm ..................... 39 Theoretical Models ........................................................ 41 Integrated Design Science: Towards Human-ExperientialDesign.......... 42 References ..................................................................... 44 vii