FY21 ESG Disclosures July 2022 Unaudited 51 Table 34. Client Satisfaction Rate Metric FY21 Client satisfaction rate 94.5%* *Satisfaction rate based on available data. Excludes CMS-US business. Includes CPARS ”would recommend” and CSS ”meets/exceeds expectations” ratings. Some clients surveyed more than once across different contracts and scopes of work.