2024 Evidence of Coverage for WA PEBB Kaiser Permanente Senior Advantage 33 Chapter 2: Important phone numbers and resources SHIP counselors can help you understand your Medicare rights, help you make complaints about your medical care or treatment, and help you straighten out problems with your Medicare bills. SHIP counselors can also help you with Medicare questions or problems and help you understand your Medicare plan choices and answer questions about switching plans. Method to access SHIP and other resources: • Visit https://www.shiphelp.org. Click on SHIP Locator in middle of page. • Select your state from the list. This will take you to a page with phone numbers and resources specific to your state. METHOD Senior Health Insurance Statewide Health Insurance Benefits Assistance Benefits Advisors (Oregon's SHIP) – contact (Washington's SHIP) – contact information information CALL 1-800-722-4134 1-800-562-6900 TTY 711 1-360-586-0241 This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. WRITE Oregon SHIBA Washington SHIBA 500 Summer St. NE, E-12 P.O. Box 40255 Salem, OR 97301 Olympia, WA 98504-0255 WEBSITE shiba.oregon.gov insurance.wa.gov/shiba Section 4 — Quality Improvement Organization There is a designated Quality Improvement Organization for serving Medicare beneficiaries in each state. For Oregon and Washington, the Quality Improvement Organization is called KEPRO. KEPRO has a group of doctors and other health care professionals who are paid by Medicare to check on and help improve the quality of care for people with Medicare. KEPRO is an independent organization. It is not connected with our plan. You should contact KEPRO in any of these situations: • You have a complaint about the quality of care you have received. • You think coverage for your hospital stay is ending too soon. • You think coverage for your home health care, skilled nursing facility care, or Comprehensive Outpatient Rehabilitation Facility (CORF) services are ending too soon. 1-877-221-8221 (TTY 711), 7 days a week, 8 a.m. to 8 p.m.