34 2024 Evidence of Coverage for WA PEBB Kaiser Permanente Senior Advantage Chapter 2: Important phone numbers and resources METHOD KEPRO (Oregon's and Washington's Quality Improvement Organization) – contact information CALL 1-888-305-6759 Calls to this number are free. Monday through Friday, 9 a.m. to 5 p.m. Weekends and holidays, 11 a.m. to 3 p.m. TTY 711 WRITE KEPRO 5201 West Kennedy Blvd., Suite 900 Tampa, FL 33609 WEBSITE www.keproqio.com Section 5 — Social Security Social Security is responsible for determining eligibility and handling enrollment for Medicare. U.S. citizens and lawful permanent residents who are 65 or older, or who have a disability or End-Stage Renal Disease and meet certain conditions, are eligible for Medicare. If you are already getting Social Security checks, enrollment into Medicare is automatic. If you are not getting Social Security checks, you have to enroll in Medicare. To apply for Medicare, you can call Social Security or visit your local Social Security office. If you move or change your mailing address, it is important that you contact Social Security to let them know. METHOD Social Security – contact information CALL 1-800-772-1213 Calls to this number are free. Available 8 a.m. to 7 p.m., Monday through Friday. You can use Social Security's automated telephone services to get recorded information and conduct some business 24 hours a day. TTY 1-800-325-0778 This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Calls to this number are free. Available 8 a.m. to 7 p.m., Monday through Friday. WEBSITE www.ssa.gov kp.org