Diversity & Inclusion Our Customers Marketing Strategy In 2021, we built upon our strategic partnership with a multicultural agency, developing creative platforms rooted in insights to better connect with and engage with diverse customers. Our diverse creative platforms came to life through the recognition of diverse cultural moments, styling and casting representation in marketing, and relevant storytelling through diverse audio and video media, which enabled us to reach more-diverse customers with more-inclusive content and language. 37 2021 ESG REPORT 2021 ESG REPORT