training. We also maintain an internal database of all major incidents at our facilities, which allows us to investigate the circumstances surrounding the injury or event. This helps us learn how we can prevent similar incidents in the future. McKesson U.S. Incident Rates CY19 CY20 Total Recordable Incident Rate 2.81 2.99 Lost-Time Incident Rate (LTIR) 1.14 1.30 In the U.S., injury rates (number of recordable injuries per 100 employees) were calculated for both distribution centers and office locations during calendar year 2020. TRIR and LTIR increased slightly when compared to calendar year 2019. We disclose TRIR on a calendar year basis as this approach aligns with the Occupational Safety and Health Administration reporting requirements. Reducing workplace injuries The first step to reducing workplace injuries is working to prevent them. We have detailed training programs in place to support employees in preventing injuries and cultivating a culture where safety comes first. We also expect that each McKesson site may implement a safety program that includes the following accident prevention elements: • Safety committees, to aid in maintaining positive interest and communication related to safety, review ongoing training and awareness activities • Inspection and recognition of hazards to understand where common workplace environmental risks exist, and take steps to remediate them • Training to inform employees about federal, state and local regulations — as well as McKesson’s own safety standards • Safety observation program that proactively engages employees in a positive, meaningful conversation to reinforce safe work practices, provide coaching and jointly develop solutions to reduce at-risk behaviors • Safety action plans, to achieve established safety goals and identify and mitigate risks Within our distribution network, we focus on initiatives such as safe lifting principles and have launched a comprehensive Powered Industrial Truck certification program. Ergonomic design continues to be a focus, as well as prevention of slips, trips and falls. Within our distribution network, we focus on initiatives such as safe lifting principles and have launched a comprehensive Powered Industrial Truck certification program. Introduction Stories Employees Access Equity Climate Operations >Table of Contents | 69 FY21 Impact Report FY21 Impact Report