Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly SASB Index SASB—Sustainability Accounting Standards Board Transparent Information & Fair Advice for Customers Code/Metric Response/Reference FN-AC-000.B, Total assets under custody and supervision Total assets under custody and supervision are $699,228 million comprised of Total Invested 1 Assets & Cash of $518,212 million plus Institutional Client AUM of $181,016 million. 1 Represents Total Investments plus Cash and Cash Equivalents of MetLife, Inc. at carrying value. FN-IN-270a.1, Total amount of monetary losses as a result of legal For MetLife’s disclosure on material legal proceedings, other than ordinary routine litigation incidental proceedings associated with marketing and communication of insurance to the business, see Note 21 of the 2021 Form 10-K and Note 14 of the 1Q22 Form 10-Q. product-related information to new and returning customers FN-IN-270a.1, Complaints-to-claims ratio For MetLife’s disclosure on material legal proceedings, other than ordinary routine litigation incidental to the business, see Note 21 of the 2021 Form 10-K and Note 14 of the 1Q22 Form 10-Q. FN-IN-270a.3, Customer retention rate For summary information regarding our business overview and the major products we offer, see 2021 Form 10-K, Item 1. Business. 2021 SUSTAINABILITY REPORT 103