Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly SASB Index SASB—Sustainability Accounting Standards Board Policies Designed to Incentivize Responsible Behavior (continued) Code/Metric Response/Reference FN-IN-410b.2, Discussion of products and/or product features that • Japan Value-Added Services (VAS): In Japan we offer comprehensive health and incentivize health, safety, and/or environmentally responsible actions well-being-oriented VAS free of charge to support customers’ continuum of care. For and/or behaviors example, we offer a 24/7 health hotline, a medical second-opinion service, mental health support, support for returning to work post-cancer diagnosis, and medical check-up consultations. We also offer services to support customers with childcare, nursing care, cancer, dementia, brain and heart disease prevention and more. Additionally, we offer a “club off” program for customers that provides them with exclusive discounts to gyms, restaurants, tutoring and other services. Please also see report section: For Our Customers >> Empowering Underserved Communities >> Enhancing Offerings for Women for information on programs and products designed specifically for women that incentivize healthy behavior. 2021 SUSTAINABILITY REPORT 111