Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Code of Business Ethics MetLife’s Code of Business Ethics helps us live our purpose with every customer, in every interaction, every day. It helps us navigate an always-changing external environment while meeting the highest professional standards. The Code is the foundation for our Success Principles and represents our core beliefs for conducting business. Our Success Principles articulate the behaviors that MetLife employees are expected to exhibit, guide our actions and help us to deliver on our purpose. Our Code of Business Ethics is available in 19 languages and applies to all employees. Each year, employees pledge that they commit to and comply with the Code. In the Code, we confirm our commitment to Reporting channels include: conducting business fairly, honestly and openly, and our zero-tolerance policy toward all forms of bribery • Speak Up Tool, a desktop icon available to and corruption committed by MetLife employees or a all employees; third party acting for or on behalf of MetLife. We also • Corporate Special Investigations Unit; maintain several supplemental codes, including the Financial Management Code of Business Ethics • Local or Regional Compliance Risk Management; and the Supplier Code of Business Ethics. • Local or Regional Helpline or Whistleblowing Code training for employees is focused on managing Contact; and conflicts of interest and ethical decision making. • Local or Regional HR or Employee Relations. Throughout this training, we encourage employees to have an ownership mindset, speak up and escalate MetLife prohibits any form of retaliation against concerns when they arise. an employee for raising a concern in good faith or assisting with an investigation regarding a RAISING CONCERNS AND SPEAKING UP potential violation of our Code, our policies, laws or regulations. At MetLife, we understand the importance of an environment where employees feel empowered to speak up. We encourage employees to lead by example, holding themselves and others accountable by raising issues and concerns. Employees can speak up using the channel that is most comfortable for them, and can report anonymously, where permissible by law. 2021 SUSTAINABILITY REPORT 81