Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Mandatory Training We prioritize learning and provide access to 2021 TRAINING BY THE NUMBERS training and educational resources to every employee. We hosted 25 mandatory courses in 2021, averaging 14 courses and seven hours of learning per employee in 2021 alone. The courses included enterprise-wide modules 25 and those targeted to specific employee mandatory courses groups. We achieved a 95% completion rate, surpassing our 90% target. Mandatory training topics included anti-money laundering, privacy and data 7 hours protection, fraud prevention, anti-bribery of learning per employee on average and corruption, communicating effectively, three lines of defense (see Risk Management), ethical business conduct and DEI topics such as working across cultures, allyship, 95% microaggressions and bias. The mandatory training program is reviewed on a regular completion rate basis and may be adjusted based on MetLife needs. Every MetLife employee is required to complete yearly training and comply with applicable privacy laws and regulations when processing personal data held by the company (see Cybersecurity and Data Privacy). > 2021 SUSTAINABILITY REPORT 82