Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly ESG Scorecard Supply Chain Management 2021 2020 2019 2018 1 Total Diverse Business Partner Spend (in millions) $188 $203 $352 $370 2 Percentage of Suppliers Covered by a Supply Chain Code of Conduct 100% 100% N/A N/A Privacy Protection/Information Security Number of Complaints Concerning Breaches of Customer Privacy Received from Outside MetLife follows applicable U.S. and global laws regarding reporting Parties and Substantiated by MetLife breaches of personal information, including providing notices to individuals and regulators. Various laws and regulatory regimes may use different standards for defining “breaches” and other information disclosure incidents, so reporting a single metric for this is open to misinterpretation. Risk Management 2021 2020 2019 2018 Percent of Employees Participating in Code of Business Ethics Training 98% 99% 98% 98% 1. IN 2018, THE SPEND BASIS TO DERIVE PERCENTAGE OF DIVERSE SPEND WAS REVISED TO REFLECT THE REMOVAL OF SPEND ADMINISTERED BY A MANAGED SERVICE PROVIDER. 2. METLIFE’S SUPPLIER CODE OF BUSINESS CONDUCT WAS PUBLISHED IN 2020 AND IS AVAILABLE ON THE EXTERNAL METLIFE GLOBAL PROCUREMENT WEBSITE. THE CODE REFERS TO ANY THIRD PARTY AND ITS PERSONNEL, INCLUDING SUBCONTRACTORS PROVIDING GOODS, SERVICES, AND/OR DELIVERABLES TO METLIFE. METLIFE DOES NOT REQUIRE SUPPLIERS TO PERFORM ATTESTATION. 2021 SUSTAINABILITY REPORT 147