PENSKE AUTOMOTIVE / 2021 ESG REPORT 10 EXCEEDING EXPECTATIONS Delivering a world-class customer experience — every time. At Penske Automotive, exceeding expectations is in our DNA. We offer outstanding brands through premium facilities and believe offering our customers a superior experience helps to foster a loyal and dedicated customer base. Decentralization is integral to Penske Automotive’s business strategy. In our experience, local managers are best qualified to make decisions concerning their operations and can be most responsive to our customers’ needs. That’s why we trust them with decision-making. This autonomy has the benefit of fostering a sense of entrepreneurialism and innovation: qualities that are key to Penske’s success. CARSHOP SUPERCENTERS We’ve expanded our used car operations. Under our CarShop brand, customers can choose from thousands of used vehicles, take advantage of customized financing options and schedule a home delivery— all online. By the end of 2023, we intend to expand CarShop to 40 locations, more than doubling the number of locations from December 31, 2020, while retailing 150,000 units. 2020 BY THE NUMBERS* 304 retail automotive franchises 35 distinct vehicle brands 19 CarShop locations on June 30, 2021 505,000+ vehicles sold $17.9B in automotive retail revenue *Figures shown for our retail automotive operations as of December 31, 2020, unless otherwise indicated