PENSKE AUTOMOTIVE / 2021 ESG REPORT 11 DIGITAL AND ONLINE SALES We continue to expand and enhance our digital and online sales platforms with over 54,000 vehicles available for sale online as of February 2021 from locations across our network. CarShop Online. At our U.S. CarShop Used Vehicle SuperCenters, we offer an automated online buying platform which allows consumers to select from high-quality, pre-owned vehicles for a 100% online vehicle purchase. Features include personalized monthly payments across all inventories, trade-in capabilities, application, approval for financing, digital contracting, and digital signatures. Customers can arrange for delivery directly to their preferred location, either at home or one of CarShop’s U.S. locations. U.K. Buy Online. In the U.K., we offer “Buy Online” options for all of our used inventory, allowing customers the flexibility to purchase a vehicle from home which also integrates with selected finance companies. Similarly, our “Click & Collect” option enables customers to purchase a vehicle even if our showroom is closed. For service, we offer online scheduling and online payments to streamline the dealership service experience. Preferred Purchase. At our U.S. automotive franchised dealerships, we offer “Preferred Purchase,” a pressure-free and flexible way to personalize payments, value a trade-in vehicle, secure a vehicle, and select protection products from all of our dealerships, all with the added benefit of home delivery. We also list all of our U.S. franchised automotive inventory on PenskeCars.com. 45% New Vechicle 36% Used Vechicle 3% Finance & Insurance 1 1% Service & Parts 5% Fleet & Wholesale 2020 Retail Automotive Revenue Mix In our experience, local managers are best qualified to make decisions concerning their operations and can be most responsive to our customers’ needs. That’s why we trust them with decision-making. This autonomy has the benefit of fostering a sense of entrepreneurialism and innovation: qualities that are key to Penske’s success.