25 OCCUPATIONAL HEALTH & SAFETY The safety of our associates is a top priority. The wellbeing of everyone that forms part of the PFG team is a vital component for our success. In this regard, we are committed to providing a safe and healthy work environment for all our associates, from the moment they join PFG and throughout their journey within the company. We have established comprehensive health and safety programs and an organizational structure to ensure all operations are aligned with the expectations set forth within PFG’s Health & Safety Policy. This policy is provided to all associates during their onboarding process at PFG and establishes the norms and requirements for managing all activities in accordance with safe and healthy practices for preventing injury and loss of life. As a result of strategic health and safety programs and initiatives, during fiscal 2021 we saw improvement in key safety performance metrics, including a 3% reduction in our Total Recordable Incident Rate (IR Rate), 12% decrease in our Lost-Time Case Rate (LTC Rate), and a significant 20% reduction in transportation-related accidents (AMM). The safety strategies that have contributed to improved safety performance encompass a variety of approaches, from behavior-based safety to hazard identification and control, to the implementation of cutting-edge technological safety solutions. PFG BEHAVIOR-BASED SAFETY (BBS) PROGRAM This program creates a safety partnership between team leaders and associates that focuses on the reduction and elimination of risky behavior through targeted observation and coaching. Safety improvement is achieved primarily by changing the behavior of associates and encouraging a strong safety culture. Over 4,000 observations have occurred since the implementation of the BBS Program in the fourth quarter of fiscal 2021, allowing for real-time coaching and ongoing safety feedback for associates. SAMSARA TELEMATICS PROGRAM We have installed on-board smart dash cameras that monitor driving behavior in the delivery and service maintenance vehicles within our fleet. These dash cams provide real-time audio alerts when detecting risky behavior (i.e. in-cab distractions, critical distance, lane departure, etc.). In addition, recorded events and metrics captured by this technology are used to identify coaching and feedback opportunities for improving drivers’ safe driving skills and behavior. This program has led to improved safety behavior behind the wheel, a core component for our journey towards achieving zero collisions and zero injuries. SAFETY KPIs FY2020 FY2021 INCIDENT RATE (IR) 7.01 6.78 IR Formula: =(No. of Osha Recordable Cases X 200,000) / No. of Employee Labor Hours Worked LOST TIME CASE RATE (LTC) 2.61 2.29 LTC Formula: =(No. of Lost Time Cases X 200,000) / No. of Employee Labor Hours Worked ACCIDENTS/MILLION MILES (AMM) 5.99 4.77 AMM Formula: =(No. of Transportation Accidents / (Transportation Miles/1,000,000)
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