EMERGENCY PREPAREDNESS We are prepared to respond to emergencies and work with local, state and federal agencies. Our Emergency Response Management System provides a model for building and maintaining crisis management and emergency response plans. At the corporate level, the company maintains a Crisis Management Plan with personnel who can provide practical and prompt support to supplement actions taken in response to an emergency. The company also utilizes Regional Response teams to support businesses during significant emergencies. Incident Management Assistance team drill FERNDALE, WA Each facility has a written emergency response plan that includes a process for identifying potential emergencies and planning for mitigation and control. We focus on individualized, site-specific training rather than larger-scale general training exercises. Employees are trained for their responsibilities and assignments under each scenario. Drills are conducted frequently and critiqued so plans can be adjusted as needed. Emergency response plans and documents are thoroughly reviewed each year. In our annual emergency response drills, we use realistic scenarios to ensure that our Emergency Response Organization and the communities around our facilities are prepared to respond to emergencies. Participation by local and corporate leaders ensures high standards for training and competence for our on-site first responders. Our teams of first responders protect lives and secure the area in an emergency. We invest in training and sending emergency responders to premier institutions such as the Fire Service Institute at the University of Illinois and the Emergency Services Training Institute at Texas A&M University. We extend this specialized training beyond our first responders, covering the costs for firefighters based near our refineries so they can train alongside our teams. In addition, when we hold drills and training exercises in areas near Native American communities, we also invite tribal representatives to participate. We believe that sharing these resources is a way to make our communities safer and keep important lines of communication open. We ensure our first responders are prepared to serve on our Incident Response teams and coordinate with government agencies that have authority and jurisdiction over our emergency response efforts. Each of our business units also completes multiple notification accountability drills for emergencies and one tabletop exercise every year. In addition, we hold dozens of exercises for other scenarios, including the following: • Process safety management • Risk management fire or vapor cloud scenarios • Supervisory control and data acquisition failure exercises at least twice a year • Responses to real-world events • Government-initiated unannounced exercises • Earthquake responses • Hurricane exercises • Continuity of business or pandemic exercises If there's ever an interruption of operations, the business continuity plans are put into action to quickly resume manufacturing and transporting energy products to markets worldwide. 27 ENVIRONMENT AND SAFETY