See our interview with Mary Poppen Mary Poppen Mary Poppen is President and Chief Customer Officer of HRIZONS Employee Experience and Professor of Practice at Michigan State University , teaching in the Customer Experience Management ( CXM ) Master ’ s Degree program . She is also a CS Angel investor . Mary has experience building world - class teams and processes for early startups including SuccessFactors , Glint and Involve . ai , as well as large organizations including SAP and LinkedIn . She is also the author of a book entitled “ Goodbye , Churn . Hello , Growth !” President and COO of HRIZONS