2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 52 Peace & Cultural Understanding The simple act of travel, experiencing new places and people, is one of the most powerful tools for advancing peace and cultural understanding. Through our inclusive guest experiences, we continue to grow cultural competence and deliver tailored, inclusive experiences for the diverse populations of guests that we serve. Inclusive Guest Experiences Marriott believes that providing inclusive guest experiences is a competitive advantage in every market that we serve. Marriott’s Multicultural Affairs Team is a dedicated group that advances our cultural competency program and works in close collaboration with individual properties. This team also manages many of our relationships and engagements with external diversity partners. In 2020, Marriott continued its ‘Culture Days’ program through virtual engagements to foster multicultural understanding, ensure welcoming environments, and increase guest satisfaction. Each year, Marriott associates and customers participate in Culture Day sessions, featuring best practices and field trips to “taste, smell, see, hear, and feel” various cultures. In 2020, Marriott’s Cultural Competence program reached over 2,000 associates, delivering 15 virtual Culture Day sessions. The company also launched Culture Day programs in Zurich, Munich, and Puerto Vallarta. 2025 Cultural Understanding Goal As part of our 2025 Sustainability and Social Impact Goals, Marriott aims to provide $500,000 toward partnerships that drive and elevate travel and tourism’s role in cultural understanding. In 2020, Marriott continued its partnership with the U.S. Institute of Peace (USIP) and focused on expanding the Generation Change Fellows Program, a youth-led and youth- focused peacebuilding program in conflict-affected countries. The partnership with USIP helped launch the Youth Peacebuilding Fund to support Generation Change Fellows who are demonstrated bridge-builders, dedicated to promoting peace in their communities. In 2020, USIP selected nine youth-led organizations as recipients of the Peacebuilding Fund and worked with them to adjust their projects and implement health and safety protocols needed due to the pandemic, in many cases planning for remote and virtual training sessions. Left: Generation Change Fellows practice active listening skills that they will apply to their work as youth leaders