2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 51 A21 Marriott collaborated with A21 to promote traveler-facing anti- trafficking posters, which were developed with Polaris, ECPAT-USA, and A21, and help raise awareness of common indicators to enable travelers to spot potential trafficking situations. Global Fund to End Modern Slavery (GFEMS) Marriott and GFEMS partnered with the University of Maryland Support, Advocacy, Freedom, and Empowerment (SAFE) Center to pilot a skills-based hospitality sector curriculum, designed specifically for survivors of human trafficking. American Hotel & Lodging Association (AHLA) and ECPAT-USA Marriott expanded human trafficking awareness training to a broader audience by partnering with the AHLA Foundation and ECPAT-USA to provide cost-free training materials to our other industry partners. Polaris Marriott collaborated with Polaris to develop the next generation of Marriott’s human trafficking awareness training, which includes scenarios in training informed by actual incidents in hotels being reported to the National Human Trafficking Hotline. Immigration Equality (IE) Marriott partnered with IE to extend free legal services to LGBTQ asylum seekers fleeing persecution from their countries of origin. Sustainable Hospitality Alliance Marriott is a founding member of the Alliance and actively participates in their human rights working group. Partnering to Advance Human Rights In 2020, Marriott continued to engage and collaborate with strategic external partners to support and develop innovative programs that advance human rights. Marriott also collaborates with industry peers and associations to seek strategies and solutions that mitigate human rights risks and promote responsible business practices. In addition to these partnerships, Marriott’s Regional Vice President of Human Resources for Canada sits on the advisory board for CivicAction Anti-Human Trafficking Council, one of the largest organizations focusing on the fight against human trafficking in Canada. Through this relationship, Marriott has engaged with other companies across the tourism industry to develop resources, social media and internet awareness campaigns and education to end human trafficking. Supporting LGBTQ Asylum Seekers Marriott continued its partnership with Immigration Equality (IE) to support their work to extend free legal services to LGBTQ asylum seekers fleeing persecution from their countries of origin. In 2020, Marriott’s support helped IE screen, vet, and directly represent or place 155 clients with pro bono counsel, enabled staff to answer over 7,000 calls for help to their international hotline, supported attorneys in answering over 900 international inquiries from LGBTQ people fleeing persecution, and sponsored in-depth intake interviews with 122 potential clients. Marriott’s support helped enable IE to serve their community at an especially crucial time, as the COVID-19 pandemic caused IE’s volume of hotline calls to double. Despite this, IE was still able to support LGBTQ individuals from 28 states and 79 countries, maintaining a 99%-win rate in their cases. Global Equality Fund Marriott continued its support for the Global Equality Fund (GEF), a public-private partnership dedicated to advancing and defending human rights and the fundamental freedoms of LGBTQ people globally. Marriott’s support helps enable GEF’s funding of local initiatives run by civil society organizations that protect LGBTQ populations from violence, abuse, criminalization, and stigma – and empower local LGBTQ communities. In 2020, Marriott’s support was targeted to GEF’s Social Inclusion work, which supported over 350 individuals to be trained in cultural competency, 1,951 individuals to be referred to social services, and nine journalists to be trained in social inclusion best practices to inform their reporting. Safety Alert Devices In 2020, we continued our strong approach to safety for associates and guests by making associate alert devices a new standard across managed and franchised hotels in the U.S. and Canada, with an ongoing technology rollout through 2022. Additionally, Marriott has a longstanding expectation that all associates working at Marriott hotels are treated with dignity and respect. A central part of those policies is Marriott’s goal of an environment free from sexual harassment by any associate, supervisor, manager, guest, vendor, client, or customer. Marriott’s policy is to train nonmanagement and management associates in harassment prevention and the company offers online and classroom training courses. Marriott does not require mandatory arbitration of sexual harassment claims.