2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 50 Raising Awareness at Our Hotels In 2020, the Sheraton Puerto Rico Hotel & Casino teamed up with the Ricky Martin Foundation, a nonprofit, nongovernmental institution dedicated to promoting, defending, and educating on human rights to promote dignified treatment, equal opportunities, and the inclusion of all people. The Ricky Martin Foundation hosted educational chats with all hotel departments and raised money to support their work in continuing to create awareness and preventing human trafficking. Human Rights Risk Assessments Marriott implements an ongoing risk management process to identify, prevent, and mitigate relevant human rights risks. Our internal audit department conducts an annual Ethical Conduct Survey across a broad section of managed associates, including officers and senior managers, to assess compliance with the company’s Ethical Conduct Policy. Since 2017, we have included human rights criteria in our Internal Quality Audit Property Certification Survey to comply with the human trafficking training requirement and ensure that our properties are meeting specific requirements. We also work collaboratively with peers and industry associations, including the Sustainable Hospitality Alliance and World Travel & Tourism Council, to assess, identify, and address relevant human rights issues that affect our industry. As we have identified human trafficking as a priority workforce risk that can affect our business operations and supply chains, Marriott will continue to mandate our human trafficking awareness training program for managed and franchised properties globally and enhance our training and resources to meet the evolving needs of our stakeholders and emerging trends in the field. Marriott will also continue to collaborate with external experts and industry peers to combat human trafficking and identify and address other relevant human rights issues that affect the hospitality industry. The Importance of Incident Reporting We provide managed associates with a variety of means, including anonymous channels, to report illegal, abusive, or unethical behavior. Marriott’s “open-door” policy encourages associates to discuss concerns with their manager, but other reporting options include going to any manager, a Human Resources representative, or corporate Associate Relations representative. If the behavior involves a manager or supervisor to whom the associate directly or indirectly reports, alternative reporting options are available. Associates may also report confidentially and anonymously through Marriott’s 24-hour toll-free Business Integrity Line (BIL), accessible by phone, by email, or online; the BIL phone number and web address are included in the associate handbook. The company does not tolerate any retaliation against individuals who raise concerns in good faith and has non- retaliation policies in place to protect associates from any adverse actions. Marriott also has a crisis reporting protocol that includes a 24-hour Crisis Hotline managed by independent third parties and available for global properties to access. Since 2006, Marriott has leveraged the Marriott Incident Reporting Application (MIRA), an internal online system for gathering and reporting security-related incidents, including human trafficking, for properties managed by Marriott outside of the United States. Managed properties are required to enter incidents into MIRA within 24 hours of the incident. Critical incidents, including suspicious activity around human trafficking, are flagged in the system for follow-up and investigated by regional Global Safety and Security Directors. Marriott was honored to be named by ECPAT-USA as a 2020 Top Member of The Code for our commitment to prevent the sexual exploitation of children in travel and tourism and our work to integrate child protection practices into all aspects of our business. 2025 Human Rights Criteria Goal As part of our 2025 Sustainability and Social Impact Goals, Marriott aims to enhance or embed human rights criteria in our recruitment and sourcing policies and work with our industry to address human rights risks in the construction phase. Over 5,000 associates worldwide have completed procurement training, which includes content on human rights, and 91 contracts negotiated and signed by Marriott’s central procurement group included human rights criteria in 2020. In 2021, Marriott plans to also launch additional human rights-related training programs, including an updated Procurement 101 training with enhanced content around human rights, supplier diversity, and sustainability. Left: Associate at the Sheraton Puerto Rico Hotel & Casino (San Juan, Puerto Rico) wearing a Ricky Martin Foundation shirt