ESG PROGRESS AT MARRIOTT INTERNATIONAL → 73 ESEG PROAR TMS ORINOL OCCUPATIONAL HEALTH AND SAFETY continued Indicator Description Response and / or References 403-2 Hazard identification, risk assessment and incident investigation Marriott’s Global Safety and Security Team conducts regular Safety/Security Assessments at all our hotels globally, based on the individual hotel’s risk ratings. 403-4 Worker participation, consultation and communication on occupational health and safety Marriott’s Be Safe program requires that each hotel has an Executive Level Leader assume the role of Be Safe Champion. One aspect of this role is to ensure the ongoing success of an active Safety Committee. It is common practice that associates from various departments participate in the committees. As part of the Be Safe program, we have continued safety training for all U.S. associates at managed properties, as well as observation, reporting, and recognition programs. 403-9 Work-related injuries In 2020, Marriott had no known work-related fatalities. TRAINING AND EDUCATION Indicator Description Response and / or References 404 * Management approach Training and continuous learning are essential to maintaining our renowned culture that focuses on associate engagement, participative management, and outstanding customer service. To meet the demands of Marriott’s global growth, we invest in a strong leadership pipeline to prepare associates to assume advanced leadership roles. Strategies and Programs: Through skills training programs, professional development opportunities, digital learning experiences, and a growing footprint of hotels, we provide associates with a multitude of choices for career and personal growth. In 2020, Marriott continued the development of an unparalleled learning experience for managed and franchise associates that focuses on building digital learning paths customized for their role. A revamped learning site, the Digital Learning Zone (DLZ), personalizes and simplifies the identification and assignment of training by region, brand, and associate role. Functionality of the DLZ includes auto assignment of all required training for all associates, easy-to-follow training plans sorting by due date, and dynamic team management for managers of others and leaders to track how their teams are progressing. This helps to streamline all training efforts across numerous roles on property, including Front Office, Event Management, and property leadership associates, as well as above-property associates. In addition, to support Marriott’s global presence, our learning systems are available in 16 languages: English, Spanish, Chinese Traditional, Chinese Simplified, Japanese, Korean, Thai, Russian, Turkish, Arabic, French, German, Italian, Polish, Portuguese, and Vietnamese. Functional-Based Training: Marriott has focused on making learning simpler for associates across all areas of the business. We provide functional-based training to associates, including our sales, front-of-house, engineering & facilities management, food & beverage, and culinary teams. Through the DLZ, associates select the function in which they work, as well as any additional work duties, and the system assigns the required and recommended trainings to them. Continuing Education: Additionally, we offered managed associates tuition reimbursement and flexible schedules to attend school and cross-training to gain experience and skills in various departments, as well as work-at-home options. Succession Planning: To help prepare managed leaders for more senior positions with greater scope and complexity, Marriott conducts structured talent development discussions to provide our senior leadership team with information on bench strength, including profiles that feature each individual’s past accomplishments, current contributions, development areas, and readiness for new or expanded responsibilities. Additionally, we maintain a series of proprietary programs to develop our high-potential talent. Innovation: For years, we have organized Innovation Days where corporate headquarters and regional offices globally host thought leaders, innovation challenges, and creative skill building. During the multiday event, associates participate in interactive sessions to learn design-thinking approaches to problem solving and best practices for brand storytelling. In 2020, Innovation Days were paused in light of the COVID-19 pandemic. Associates also experience rapid prototyping of physical and digital ideas. Marriott’s focus on innovation continues through our Innovation Speaker Series and Underground U, a peer-to-peer learning and teaching exchange. Part design garage, part research lab, part test track, Underground U enables real-time experimentation and feedback from our customers before we go to market. Awards and Recognition Careers Heart of the House * Applies primarily to managed associates.