Great leadership - at all levels of the business - is the de昀椀ning factor for companies looking to navigate these issues. Geraldine MacCarthy CRO, Personio These challenges are understandable and sometimes over- whelming to businesses that have not faced them before. Senior leadership should learn from peer companies and HR experts to build clear frameworks and systems that guide teams in how to respond to trends like these. And, importantly, they should share these to all managers, upleveling the entire team. To do this, there should be the right infrastructure in place to allow compa- nies to cascade this through their teams. This means having the right systems, processes and culture to allow each business to make appropriate decisions. This is exactly the sort of founda- tional work that separates the “great” from the “good” - and the clarity and empowerment it provides to employees is in itself a massive contributor to an excellent culture. | 162