OUR COMPANY OUR GOVERNANCE OUR PE OPLE OUR C OMMUNITIES THE E NVIRONMENT THE NUMBERS A ND SMALL PRINT “Second Best” Experiences Aren’t Good Enough Ensuring everyone enjoys equal access to our products, services, and mobile experiences is paramount to our DE&I commitments. And that’s as true for our employees as it is for our customers. Our dedicated Accessibility Resource Center (ARC) focuses on removing barriers in the digital space. In partnership with our DE&I team, they have continued to address enterprise-wide digital systems and tools to help improve the online experience for our customers and employees with disabilities. It’s our priority to ensure that nothing is “second best” when it comes to ensuring that our digital experience meets the needs of all our employees and customers. In tandem with this work, nearly 30,000 Customer C are employees have undergone Accessibility Cultural Awareness training to help them better assist our customers with disabilities. Additionally, T-Mobile offers accessibility options for c ustomers such as alternate billing for individuals with visual impairments, free credits toward 411 directory services, RTT (real-time text), and easy-to-use handsets. T-Mobile is also the nation’s largest provider of T elecommunications Relay Services, enabling those with speech disabilities and hearing loss to communicate over the phone by using a specialized text telephone and operator service to convert voice communication into text. From store designs to office layouts and user experience ( UX) design, our teams aim to create environments, products, and services that empower and engage employees and customers, creating the opportunity to thrive regardless of their needs or abilities. All Access for All Employees As an inclusive employer, we want every employee to h ave an equally rich experience at T-Mobile and be able to fully participate in our suite of programs, resources, and events. From staff meetings and all-employee events, to participating in our first-ever Accessibility Summit, optional wellness webinars, and ERGs, we believe everyone should be equally able to follow proceedings and contribute. We provide reasonable accommodations such as American Sign Language interpreters, captioning, and audio descriptions for every employee or candidate who indicates they need them. Listening Helps Us Learn In 2021 we started hosting listening sessions in c ollaboration with our ERGs, inviting employees with disabilities to have an open discussion about current initiatives. These sessions provide an important space for productive dialogue and feedback and allow us to unlock wisdom and ideas from across our employee base. Diversity, Equity, and Inclusion Continued 2021 CORPORATE RESPONSIBILITY REPORT 34 Partnering on Our Accessibility Journey Our external partnerships help us keep up with e volving accessibility trends and resources. Along with industry peers, we participate in working groups run by Disability:IN, a non-profit resource for business disability inclusion worldwide. This gives us the opportunity to work directly with subject matter experts and further enhance our own skills and programs. We also partner with the American Association for P eople with Disabilities (AAPD), a U.S.-based non-profit that advocates for Americans with disabilities. In 2021, we served for the first time as host company for one of their interns. And, we were recognized as a Leading Disability Employer by the National Organization on Disability. 2021 Accessibility at a Glance 100% T-Mobile’s score on Disability:IN’s Disability Equality Index for the fifth year running ~30,000 Customer Care employees have taken our Accessibility Cultural Awareness training 50% increase in American Sign Language interpreting staff * support *measured by FTE Leading Disability Employer designation from the National Organization on Disability