Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Real estate 14.2 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 58%    2  2 . Improve talent progression and promotion processes INDUSTRY G/2%$/ 33%  2. Oijer higher wages 30% 2 Cognitive skills 29%  . Improve people-and-culture metrics and reporting 9%  Engagement skills 25% 2 . Better articulate business purpose and impact 15% 2 Management skills 21%  . Improve internal-communication strategy 3%  Physical abilities 21%  . Provide eijective reskilling and upskilling 12%  Technology skills More diversity, eTuity and inclusion policies and 17%  7. programmes 3%  Ethics 17%  7. Support employee health and well-being 18% 2 Self-eĴcacy 17% 0 7. Tapping into diverse talent pools 12 %  Working with others 13%  0 Improve working hours and overtime 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 60% Creative thinking Enable inclusion and accessibility across physical and 29%  . virtual spaces 44% AI and big data 21%  2. Run comprehensive DEI training for staij 36% Analytical thinking Oijer greater IJexibility on education reTuirements to 32% 17% 2 Curiosity and lifelong learning . recruit from various backgrounds 32% Leadership and social inIJuence 17% 2 . Run comprehensive DEI training for managers 28% Empathy and active listening 24% :hare of companies ^ith +,0 7rograms Resilience, IJexibility and agility % (share of organizations surveyed) 20% Global % Environmental stewardship 16% Design and user experience 16% Marketing and media 16% Multi-lingualism :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed) 2 22   2  ROLES INDUSTRY G/2%$/ 20%  Employer-sponsored apprenticeships 22% 2 Internal training departments 16%  Licensed training from professional associations 18% 27 On-the-job training and coaching 12% 2 Private-sector online-learning platforms 10% 0 8niversities and other educational institutions