Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Research, design and business management services 39.6 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broadening digital access Big-data analytics -100% +100% -100% +100% 60% 79% Broader application of Environmental, Social and Governance (ESG) standards Digital platforms and apps -100% +100% -100% +100% 52% 75% Increased adoption of new and frontier technologies Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% 52% 56% Climate-change induced investments into adapting operations Cloud computing -100% +100% -100% +100% 48% 56% Consumers becoming more vocal on environmental issues Education and workforce development technologies -100% +100% -100% +100% 43% 48% Consumers becoming more vocal on social issues Encryption and cybersecurity -100% +100% -100% +100% 35% 48% Rising cost of living for consumers Text, image, and voice processing -100% +100% -100% +100% -9% 46% Slower global economic growth Internet of things and connected devices -100% +100% -100% +100% -24% 42% Role outlook Human-machine frontier Churn in five years Human-machine frontier 22% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 70% 30% 2027 Forecast 53% 40% AI and Machine Learning Specialists 52% 48% 37% 24% Business Development Professionals Workforce strategy outlook 33% 34% Data Analysts and Scientists Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 13% 19% Software and Applications Developers Improving Worsening Global average Global average 11% 32% Digital Transformation Specialists Talent availability when hiring -100% +100% 23% 65% 28% 32% Graphic Designers Talent development of existing workforce -100% +100% 4% 85% 2% 19% Accountants and Auditors Talent retention of existing workforce 3% 18% Lawyers -100% +100% 8% 65% Accounting, Bookkeeping and Payroll 25% 29% Clerks 24% 21% Sales and Marketing Professionals 13% 12% Human Resources Specialists 32% 35% Administrative and Executive Secretaries