Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Research, design and business management services 39.6 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 42%   2   . Provide eijective reskilling and upskilling INDUSTRY G/2%$/ 39% 2 2. Better articulate business purpose and impact 30% 2 Cognitive skills 39%  2. Improve talent progression and promotion processes 6%  Engagement skills 35%  . 2ijer higher wages 9% 2 Management skills 2ijer more remote and hybrid work opportunities within 27% 2 . countries 2%  Physical abilities More diversity, eTuity and inclusion policies and 23%  . programmes 20%  Technology skills 19%  7. Improve internal-communication strategy 3%  Ethics 19%  7. Improve people-and-culture metrics and reporting 19% 2 Self-eĴcacy Remove degree reTuirements and conduct skills-based 15%  . hiring 10 %  :orking with others 12%  0 Support employee health and well-being 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 58% Creative thinking Enable inclusion and accessibility across physical and 31%  . virtual spaces 54% Analytical thinking 27% 2 2. Run comprehensive DEI training for managers 46% AI and big data Set DEI goals, targets or Tuotas that exceed public 42% 27% 2 Resilience, IJexibility and agility . reTuirements 35% Leadership and social inIJuence 23%  . Run comprehensive DEI training for staij 35% Marketing and media 31% :hare of companies ^ith +,0 7rograms Design and user experience % (share of organizations surveyed) 27% Global % Curiosity and lifelong learning 27% Talent management 23% Technological literacy :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)     ROLES INDUSTRY G/2%$/ 10%  Employer-sponsored apprenticeships 17% 2 Internal training departments 9%  Licensed training from professional associations 38% 27 2n-the-Mob training and coaching 14% 2 Private-sector online-learning platforms 13% 0 8niversities and other educational institutions