Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Retail and wholesale of consumer goods 145.2 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broader application of Environmental, Social and Governance (ESG) standards Big-data analytics -100% +100% -100% +100% 44% 60% Supply chains becoming more localized E-commerce and digital trade -100% +100% -100% +100% 38% 58% Broadening digital access Digital platforms and apps -100% +100% -100% +100% 31% 47% Increased adoption of new and frontier technologies Climate-change mitigation technology (Alternative Energy, Greenhouse gases … -100% +100% -100% +100% 27% 44% Consumers becoming more vocal on environmental issues Environmental management technologies (e.g. pollution abatement, recycling) -100% +100% -100% +100% 25% 31% Ageing populations in advanced and emerging economies Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% 5% 31% Rising cost of living for consumers Education and workforce development technologies -100% +100% -100% +100% -22% 29% Supply shortages and/or rising cost of inputs for your business Internet of things and connected devices -100% +100% -100% +100% -39% 17% Role outlook Human-machine frontier Churn in five years Human-machine frontier 21% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 72% 28% 2027 Forecast 53% 35% Business Intelligence Analysts 57% 44% 17% 24% Business Development Professionals Workforce strategy outlook 22% 17% Managing Directors and Chief Executives Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 8% 14% General and Operations Managers Improving Worsening Global average Global average Business Services and Administration 21% 22% Talent availability when hiring Managers -100% +100% 40% 33% 19% 20% Supply Chain and Logistics Specialists Talent development of existing workforce Sales Representatives, Wholesale and -100% +100% 5% 78% 6% 14% … Manufacturing, Technical and Scientific Talent retention of existing workforce 14% 23% Shop Salespersons -100% +100% 21% 55% Accounting, Bookkeeping and Payroll 19% 29% Clerks 32% 42% Data Entry Clerks 41% 35% Administrative and Executive Secretaries