Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Retail and wholesale of consumer goods 145.2 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 51%  2  2 2 . Improve talent progression and promotion processes INDUSTRY G/2%$/ 35%  2. Oijer higher wages 23% 2 Cognitive skills 30%  . Improve working hours and overtime 9%  Engagement skills 28% 2 . Better articulate business purpose and impact 8% 2 Management skills 28%  . Improve internal-communication strategy 4%  Physical abilities 26%  . Provide eijective reskilling and upskilling 13%  Technology skills More diversity, eTuity and inclusion policies and 21%  7. programmes 3%  Ethics 16%  . Improve people-and-culture metrics and reporting 27% 2 Self-eĴcacy 16%  . Support employee health and well-being 12 %  Working with others 14% 0 0 Tapping into diverse talent pools 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 49% Analytical thinking 45% 2 . Run comprehensive DEI training for managers 44% Leadership and social inIJuence 39%  2. Run comprehensive DEI training for staij 42% Service orientation and customer service Enable inclusion and accessibility across physical and 38% 30%  AI and big data . virtual spaces 33% Motivation and self-awareness Embed DEI goals and solutions across the supply 21% 2 . chain 33% Technological literacy Provide greater IJexibility on degree reTuirements for 21% 22 . 31% Creative thinking roles Set DEI goals, targets or Tuotas that exceed public 31% Design and user experience 21% 2 . reTuirements 31% Resilience, IJexibility and agility :hare of companies ^ith +,0 7rograms 29% % Curiosity and lifelong learning (share of organizations surveyed) Global % :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2  2  ROLES INDUSTRY G/2%$/ 17%  Employer-sponsored apprenticeships 23% 2 Internal training departments 14%  Licensed training from professional associations 28% 27 On-the-Mob training and coaching 11% 2 Private-sector online-learning platforms 7% 0 8niversities and other educational institutions