Region Profile 1 / 2 Western Balkans Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Supply chains becoming more localized Education and workforce development technologies -100% +100% -100% +100% 80% 59% Investments to facilitate the green transition of your business Cloud computing -100% +100% -100% +100% 35% 45% Increased adoption of new and frontier technologies Encryption and cybersecurity -100% +100% -100% +100% 29% 41% Broadening digital access Climate-change mitigation technology (Alternative Energy, Greenhouse gases … -100% +100% -100% +100% 27% 40% Broader application of Environmental, Social and Governance (ESG) standards E-commerce and digital trade -100% +100% -100% +100% 23% 40% Rising cost of living for consumers Digital platforms and apps -100% +100% -100% +100% 4% 38% Consumers becoming more vocal on environmental issues Environmental management technologies (e.g. pollution abatement, recycling) -100% +100% -100% +100% 0% 35% Slower global economic growth Internet of things and connected devices -100% +100% -100% +100% -14% 21% Role outlook Skill outlook Churn in five years Core sRills 17% Five-year structural labour-force churn (percent) 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Global 23% Skills, knowledge and abilities Attitudes Key roles for business transformation Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role 24% 11% 13% 27% 11% growth, and their net growth and structural churn (percent) REGION GLOBAL NET GROWTH REGION GLOBAL ROLES -50% 0 50% CHURN CHURN 24% 26% Cognitive skills 85% 34% Data Analysts and Scientists 5% 6% Engagement skills 39% 25% Project Managers 11% 12% Management skills 12% 18% University and Higher Education Teachers 7% 3% Physical abilities 9% 14% General and Operations Managers 13% 16% Technology skills 2% 3% 7% 17% Financial Analysts Ethics 27% 23% 15% 9% Self-efficacy Chefs and Cooks 11 % 11% Sales Representatives, Wholesale and Working with others 4% 14% … Manufacturing, Technical and Scientific 13% 17% Assembly and Factory Workers 3% 24% Business Development Professionals Accounting, Bookkeeping and Payroll 11% 29% Clerks 17% 23% Shop Salespersons 27% 35% Administrative and Executive Secretaries