Region Profile  / 2 Western Balkans Skill outlook :orkIorFe VtrDteJ\ outlook 9esRilling sRill focus Talent outlooR in  6kills most prioritized for reskilling and upskilling in the next ıve years (share of organizations surveyed) (xpected change in talent availability, development and retention in the next ıve years (share of organizations surveyed) Skills, knowledge and abilities Attitudes Global aYerage ,PproYing :orsening Global aYerage Global aYerage 52% Creative thinking Talent availability when hiring 52% /eadership and social inIJuence -100% +100% 38% 28% 45% Analytical thinking Talent development of existing workforce 36% Curiosity and lifelong learning -100% +100% 9% 82% 36% Talent management Talent retention of existing workforce 32% AI and big data -100% +100% 9% 61% 32% 4uality control )usiness practices to improve talent availability 32% Technological literacy Top practices with the greatest potential to improve talent availability (share of organizations surveyed) 29% Marketing and media IN'USTR< GLOBAL 29% Motivation and self-awareness 58% % 1. Improve talent progression and promotion processes :Rill stability 46% 3% % 2. Oijer higher wages 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) 33% 1% 3. Improve internal-communication strategy Training type 27% 1% Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations . Improve working hours and overtime surveyed) 27% 3% 23% 1 % 11% 27% 1% . Provide eijective reskilling and upskilling ROLES REGION GLOBAL 18% 1% 6. Support employee health and well-being 23% 1% Employer-sponsored apprenticeships 15% 2% . Better articulate business purpose and impact 19% 2% Internal training departments Oijer more remote and hybrid work opportunities within 12% 21% . countries 11% 13% /icensed training from professional associations 12% 3% . Supplement childcare for working parents 27% 2% On-the-job training and coaching 9% 1% 1 Improve people-and-culture metrics and reporting 9% 12% Private-sector online-learning platforms Key components of +,0 programmes 0ost common components of '(, programmes (share of organizations surveyed) 10% 1% Universities and other educational institutions REGION GLOBAL Training funding 38% 2% 1. Run comprehensive DEI training for managers 3referred sources of funding for training, upskilling and reskilling efforts (share of organizations surveyed) 34% 36% REGION GLOBAL 2. Run comprehensive DEI training for staij Oijer greater IJexibility on education reTuirements to 15% 16% Co-funding across the industry 28% 2% 3. recruit from various backgrounds 42% 28% Free-of-cost training Enable inclusion and accessibility across physical and 25% 33% . virtual spaces 9% 22% Funded by government :hare of companies ^ith +,0 7rograms 88% 87% Funded by my organization % (share of organizations surveyed) Global % 9% 24% Public-private hybrid funding