Region Profile 1 / 2 North America Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Investments to facilitate the green transition of your business Big-data analytics -100% +100% -100% +100% 60% 59% Broader application of Environmental, Social and Governance (ESG) standards Encryption and cybersecurity -100% +100% -100% +100% 55% 48% Climate-change induced investments into adapting operations Digital platforms and apps -100% +100% -100% +100% 53% 40% Increased adoption of new and frontier technologies Internet of things and connected devices -100% +100% -100% +100% 44% 38% Broadening digital access Education and workforce development technologies -100% +100% -100% +100% 41% 36% Consumers becoming more vocal on environmental issues Cloud computing -100% +100% -100% +100% 36% 31% Consumers becoming more vocal on social issues E-commerce and digital trade -100% +100% -100% +100% 26% 30% Slower global economic growth Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% -59% 20% Role outlook Skill outlook Churn in five years Core sRills 21% Five-year structural labour-force churn (percent) 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Global 23% Skills, knowledge and abilities Attitudes Key roles for business transformation Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role 25% 13% 15% 25% 11% growth, and their net growth and structural churn (percent) REGION GLOBAL NET GROWTH REGION GLOBAL ROLES -50% 0 50% CHURN CHURN 25% 26% Cognitive skills 38% 34% Data Analysts and Scientists 6% 6% Engagement skills 32% 40% AI and Machine Learning Specialists 13% 12% Management skills 22% 24% Business Development Professionals 2% 3% Physical abilities 26% 25% ProMect Managers 15% 16% Technology skills 3% 3% 24% 19% Accountants and Auditors Ethics 25% 23% 16% 14% Self-efficacy General and Operations Managers 11 % 11% Working with others 17% 17% Assembly and Factory Workers 34% 42% Data Entry Clerks 31% 35% Administrative and Executive Secretaries Accounting, Bookkeeping and Payroll 33% 29% Clerks