Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Insurance and pensions management 16.0 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broader application of Environmental, Social and Governance (ESG) standards Big-data analytics -100% +100% -100% +100% 44% 60% Stricter government regulation of data use and technology Encryption and cybersecurity -100% +100% -100% +100% 42% 57% Broadening digital access Education and workforce development technologies -100% +100% -100% +100% 31% 29% Ageing populations in advanced and emerging economies Digital platforms and apps -100% +100% -100% +100% 14% 27% Consumers becoming more vocal on social issues Internet of things and connected devices -100% +100% -100% +100% 9% 26% Increased adoption of new and frontier technologies Cloud computing -100% +100% -100% +100% 7% 23% Consumers becoming more vocal on environmental issues E-commerce and digital trade -100% +100% -100% +100% 5% 21% Rising cost of living for consumers Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% -21% 7% Role outlook Human-machine frontier Churn in five years Human-machine frontier 22% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 63% 37% 2027 Forecast 46% 34% Data Analysts and Scientists 54% 47% 26% 35% Business Intelligence Analysts Workforce strategy outlook 19% 21% Financial and Investment Advisers Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 14% 22% Sales and Purchasing Agents and Brokers Improving Worsening Global average Global average 6% 18% Insurance 8nderwriters Talent availability when hiring -100% +100% 48% 28% 6% 29% Risk Management Specialists Talent development of existing workforce Claims AdMusters, Examiners, and -100% +100% 3% 90% 15% 20% Investigators Talent retention of existing workforce 16% 19% Accountants and Auditors -100% +100% 14% 52% Client Information and Customer Service 23% 20% Workers