Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Employment services 7.9 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 47%     2  . Provide eijective reskilling and upskilling INDUSTRY G/2%$/ 41% 2 2. Better articulate business purpose and impact 31% 2 Cognitive skills 41%  2. Improve talent progression and promotion processes 5%  Engagement skills 41%  2. 2ijer higher wages 14% 2 Management skills More diversity, eTuity and inclusion policies and 35%  . programmes 1%  Physical abilities 18%  . Improve internal-communication strategy 16%  Technology skills 18%  . Improve working hours and overtime 2%  Ethics 12%  . Improve people-and-culture metrics and reporting 20% 2 Self-eĴcacy 12%  . 2ijer more remote work across national borders 11 %  Working with others 2ijer more remote and hybrid work opportunities within 6% 2 0 countries 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 53% Analytical thinking 56% 2 . Run comprehensive DEI training for managers 47% Resilience, IJexibility and agility 44%  2. Run comprehensive DEI training for staij 41% AI and big data 2ijer greater IJexibility on education reTuirements to 41% 39% 2 Creative thinking . recruit from various backgrounds 41% Talent management Set DEI goals, targets or Tuotas that exceed public 33% 2 . reTuirements 35% /eadership and social inIJuence Enable inclusion and accessibility across physical and 28%  . 35% Motivation and self-awareness virtual spaces 29% Curiosity and lifelong learning :hare of companies ^ith +,0 7rograms % 29% (share of organizations surveyed) Empathy and active listening Global % 29% Multi-lingualism :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2  ROLES INDUSTRY G/2%$/ 11%  Employer-sponsored apprenticeships 28% 2 Internal training departments 9%  /icensed training from professional associations 38% 27 2n-the-Mob training and coaching 9% 2 Private-sector online-learning platforms 6% 0 8niversities and other educational institutions