Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Employment services 7.9 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broadening digital access Big-data analytics -100% +100% -100% +100% 71% 81% Increased adoption of new and frontier technologies Digital platforms and apps -100% +100% -100% +100% 65% 68% Broader application of Environmental, Social and Governance (ESG) standards Cloud computing -100% +100% -100% +100% 44% 67% Consumers becoming more vocal on social issues Education and workforce development technologies -100% +100% -100% +100% 29% 63% Stricter government regulation of data use and technology E-commerce and digital trade -100% +100% -100% +100% -9% 50% Rising cost of living for consumers Internet of things and connected devices -100% +100% -100% +100% -20% 47% Increased geopolitical divisions Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% -38% 29% Slower global economic growth Text, image, and voice processing -100% +100% -100% +100% -64% 29% Role outlook Human-machine frontier Churn in five years Human-machine frontier 24% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 74% 26% 2027 Forecast 55% 31% Relationship Managers 64% 36% 37% 19% Accountants and Auditors Workforce strategy outlook 31% 24% Business Development Professionals Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 25% 32% Digital Transformation Specialists Improving Worsening Global average Global average Business Services and Administration 9% 22% Talent availability when hiring Managers -100% +100% 53% 35% 1% 19% Recruiters and technical recruiters Talent development of existing workforce -100% +100% 12% 82% 29% 21% Sales and Marketing Professionals Talent retention of existing workforce 10% 19% Software and Applications Developers -100% +100% 18% 59% Client Information and Customer Service 27% 20% Workers 24% 35% Administrative and Executive Secretaries 52% 42% Data Entry Clerks Accounting, Bookkeeping and Payroll 46% 29% Clerks