Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Care, Personal Services and Wellbeing 114.4 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 45%  22   2  . Oijer higher wages INDUSTRY G/2%$/ 35%  2. Improve talent progression and promotion processes 22% 2 Cognitive skills 30% 2 . Better articulate business purpose and impact 7%  Engagement skills 25%  . Provide eijective reskilling and upskilling 10% 2 Management skills 20%  . Improve working hours and overtime 0%  Physical abilities 20%  . Support employee health and well-being 18%  Technology skills 15%  7. Improve people-and-culture metrics and reporting 2%  Ethics 15%  7. Improve safety in the workplace 25% 2 Self-eĴcacy More diversity, eTuity and inclusion policies and 15%  7. programmes 16 %  Working with others Oijer more remote and hybrid work opportunities within 15% 2 7. countries 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 67% Empathy and active listening 47%  . Run comprehensive DEI training for staij 61% Creative thinking 41% 2 2. Run comprehensive DEI training for managers 56% AI and big data Enable inclusion and accessibility across physical and 56% 29%  /eadership and social inIJuence . virtual spaces 44% Curiosity and lifelong learning Oijer greater IJexibility on education reTuirements to 24% 2 . recruit from various backgrounds 39% Analytical thinking Set DEI goals, targets or Tuotas that exceed public 24% 2 . 28% Resilience, IJexibility and agility reTuirements 28% Service orientation and customer service 24%  . Set up Employee Representation Groups 28% Technological literacy :hare of companies ^ith +,0 7rograms 22% % Resource management and operations (share of organizations surveyed) Global % :kill stability 3% 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2 2   ROLES INDUSTRY G/2%$/ 14%  Employer-sponsored apprenticeships 25% 2 Internal training departments 10%  /icensed training from professional associations 20% 27 On-the-Mob training and coaching 14% 2 Private-sector online-learning platforms 17% 0 8niversities and other educational institutions