Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Care, Personal Services and Wellbeing 114.4 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broader application of Environmental, Social and Governance (ESG) standards Big-data analytics -100% +100% -100% +100% 71% 71% Consumers becoming more vocal on social issues Health and care technologies -100% +100% -100% +100% 57% 63% Ongoing impact of the COVID pandemic Cloud computing -100% +100% -100% +100% 38% 53% Investments to facilitate the green transition of your business Education and workforce development technologies -100% +100% -100% +100% 36% 50% Broadening digital access Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% 33% 47% Increased adoption of new and frontier technologies Digital platforms and apps -100% +100% -100% +100% 33% 30% Stricter government regulation of data use and technology Internet of things and connected devices -100% +100% -100% +100% 31% 28% Rising cost of living for consumers Encryption and cybersecurity -100% +100% -100% +100% 10% 25% Role outlook Human-machine frontier Churn in five years Human-machine frontier 23% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 56% 44% 2027 Forecast 15% 12% Nursing Professionals 41% 59% 9% 18% Generalist Medical Practitioners Workforce strategy outlook Business Services and Administration 19% 22% Talent outlook in 2027 Managers Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 17% 23% Social Work and Counselling Professionals Improving Worsening Global average Global average 14% 14% General and Operations Managers Talent availability when hiring -100% +100% 40% 45% Traditional and Complementary Medicine 30% 21% Professionals Talent development of existing workforce Accounting, Bookkeeping and Payroll -100% +100% 0% 85% 46% 29% Clerks Talent retention of existing workforce 53% 35% Administrative and Executive Secretaries -100% +100% 15% 65%