Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Business support and premises maintenance services 23.8 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 53%  2  2 2  . Provide eijective reskilling and upskilling INDUSTRY G/2%$/ 41%  2. Improve talent progression and promotion processes 24% 2 Cognitive skills 29% 2 . Better articulate business purpose and impact 6%  Engagement skills More diversity, eTuity and inclusion policies and 29%  . programmes 10% 2 Management skills 24%  . Oijer higher wages 1%  Physical abilities 18%  . Improve internal-communication strategy 21%  Technology skills Oijer more remote and hybrid work opportunities within 18% 2 . countries 1%  Ethics 18%  . Oijer more remote work across national borders 24% 2 Self-efficacy 18%  . Support employee health and well-being 13 %  :orking with others 12%  0 Improve safety in the workplace 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 50% AI and big data 63% 2 . Run comprehensive DEI training for managers 44% Resilience, IJexibility and agility 56%  2. Run comprehensive DEI training for staij 39% Creative thinking Enable inclusion and accessibility across physical and 28% 44%  Design and user experience . virtual spaces 28% Leadership and social inIJuence Embed DEI goals and solutions across the supply 38% 2 . chain 28% Technological literacy Oijer greater IJexibility on education reTuirements to 31% 2 . 22% Analytical thinking recruit from various backgrounds Set DEI goals, targets or Tuotas that exceed public 22% Curiosity and lifelong learning 31% 2 . reTuirements 22% Networks and cybersecurity :hare of companies ^ith +,0 7rograms 22% % Service orientation and customer service (share of organizations surveyed) Global % :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2 2  ROLES INDUSTRY G/2%$/ 15%  Employer-sponsored apprenticeships 25% 2 Internal training departments 10%  Licensed training from professional associations 32% 27 On-the-Mob training and coaching 11% 2 Private-sector online-learning platforms 6% 0 8niversities and other educational institutions