Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Business support and premises maintenance services 23.8 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Consumers becoming more vocal on social issues Internet of things and connected devices -100% +100% -100% +100% 56% 63% Increased adoption of new and frontier technologies Big-data analytics -100% +100% -100% +100% 40% 56% Broader application of Environmental, Social and Governance (ESG) standards Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% 39% 50% Broadening digital access Digital platforms and apps -100% +100% -100% +100% 31% 50% Ageing populations in advanced and emerging economies Cloud computing -100% +100% -100% +100% 20% 44% Rising cost of living for consumers E-commerce and digital trade -100% +100% -100% +100% -23% 41% Supply shortages and/or rising cost of inputs for your business Encryption and cybersecurity -100% +100% -100% +100% -29% 39% Slower global economic growth Text, image, and voice processing -100% +100% -100% +100% -37% 37% Role outlook Human-machine frontier Churn in five years Human-machine frontier 21% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 65% 35% 2027 Forecast 36% 35% Business Intelligence Analysts 64% 36% 30% 40% AI and Machine Learning Specialists Workforce strategy outlook 13% 19% Accountants and Auditors Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 2% 17% Financial Analysts Improving Worsening Global average Global average 3% 21% Compliance Officers Talent availability when hiring -100% +100% 39% 44% 4% 12% Human Resources Specialists Talent development of existing workforce Accounting, Bookkeeping and Payroll -100% +100% 6% 72% 26% 29% Clerks Talent retention of existing workforce -100% +100% 17% 56%