2 2021 SUSTAINABILITY HIGHLIGHT REPORT: Forward As One PROGRESSING WITH PURPOSE Our Approach to Sustainability: Environment, Social and Governance (ESG ) 3 MESSAGE FROM OUR CHAIRMAN AND CEO, CHRISTOPHER J. SWIFT 4 OUR BUSINESS 5 ENVIRONMENT 7 SOCIAL Employees 13 Customers 22 Community 25 GOVERNANCE 31 GRI STANDARDS INDEX 38 MATERIALITY ASSESSMENT PROCESS 49 TABLE OF CONTENTS FOR QUICK ACCESS TO EACH ESG SECTION, click on its corresponding color bar located at the bottom of every page. TO RETURN TO THE TABLE OF CONTENTS from any page, click on the report title at the top of every page. TABLE OF CONTENTS