2021 SUSTAINABILITY HIGHLIGHT REPORT: Forward As One SOCIAL: CUSTOMERS 23 SMALL COMMERCIAL Bringing Business to Our Small Business Customers With more than one million Small Commercial customers, we understand how critical small businesses are to communities’ economic success That’s why we continue to expand our one-of-a-kind HartMobs program Through HartMobs, The Hartford’s employees—along with friends and family—come together to support the small businesses we insure In 2021, HartMob activity included 17 online shopping events, two seasonal curated shopping guides, expansion of our online shopping directory of more than 2,500 small business customers and promotion of their products across our agent and broker network MIDDLE & LARGE COMMERCIAL Insuring New and Emerging Segments of Tomorrow’s Economy The Hartford’s Y-Risk underwriting company joined Middle & Large Commercial’s business line and helped modernize our ability to meet usage insurance needs which better match exposure to loss for the benefit of our customers Y-Risk, an underwriting company of The Hartford since 2018, specializes in tailored coverage and unique pricing to fit our customers’ individual business model This capability was especially important to our customers as we emerged from the global pandemic During this transition, Y-Risk leveraged its distinct underwriting approach to deliver an expanded suite of traditional and specialty products to our customers, thus helping to protect their businesses and positively contribute to their resiliency D&O Policy Provisions Incentivize Strong ESG Practices Companies are embracing stronger governance as a core component of their ESG strategies. As they look to ensure long-term sustainability, it is more important than ever that our business customers maintain insurance coverage to protect against ESG-related litigation threats. To serve this growing need, we joined Marsh’s Directors and Officers (D&O) ESG initiative to offer preferred underwriting solutions and enhanced protections to directors, officers and corporations that embrace sustainability-focused values. D&O policy terms and conditions associated with this coverage may include more favorable pricing, policy retentions and policy limits that are unique to D&O insurance buyers with sound ESG practices. COMMERCIAL LINES GLOBAL SPECIALTY Underwriting with Purpose and Connecting to the World Through Our Work The work we do as a global specialty insurer contributes to the well-being of people and communities around the world For instance, The Hartford’s Cargo team has provided coverage for a global world food program in the London market since 2016, insuring the delivery of food and emergency relief products on 5,600 trucks, 30 ships and nearly 100 planes on the move By providing insurance for physical loss or damage to the supplies in storage and transit, we help the food program fulfill their role as an emergency responder in the most difficult environments at a time when the need is greater than ever GROUP BENEFITS Leading with Group Benefits for Employers and the Workforce The Hartford’s Group Benefits business encompasses some of the most important customer groups that we serve: employers that design and manage benefit programs to attract, retain and support their workforce; and employees who rely on those programs to protect their livelihoods and their families’ well-being As the #1 Leave Management provider 1 , the #2 provider of combined fully- insured disability and group life insurance 2 and a leader in non- insured administrative services for many large companies, we help our customers thrive through a range of workforce challenges Our customized leave management options meet the unique needs of businesses and the growing number of state-mandated paid family and medical leave requirements By integrating employee absence management solutions, services and data, including an option for workers' compensation, we help employers gain access to deeper workforce analytics and design employee benefit plans that optimize the health, engagement and productivity of their people 1 LIMRA 2019 Absence Management/Family Medical Leave Inforce Data Report (Inforce and # Lives Covered). 2 LIMRA Inforce, YE 2019 Summary.