User safety Uber’s approach to safety focuses on 4 key pillars: 01 02 03 04 Driver compliance Product experience Insurance and response Commitment Elevate industry standards Strive to help reduce safety- Universally support riders and Demonstrate Uber’s responsibility, with clear platform protocols, incident rates by building new drivers with empathy and care in accountability, and commitment strong governance, and robust technology solutions as a core times of need. to safety in a way that effectively screening technology. part of the app. builds trust among core audiences. 202021 21 ESG ReportESG Report 3636