User safety User safety Like all companies, at the beginning of the We also launched a number of campaigns aimed at COVID-19 pandemic, we acted quickly to address popularizing the use of face covers and other health the evolving concern of health and hygiene safety. safety tips, including: Uber was quick to launch a Door-to-Door Safety • No Mask, No Ride Standard consisting of COVID-specific measures, • We Protect Each Other policies, programs, and features intended to help keep everyone on the Uber platform safe during • Wash, Wear, Air the pandemic. In addition to the measures In July 2020, we launched an updated described in the COVID-19 section of this report, Public Health Portal where public health officials we worked with health and safety experts, like the can submit requests to Uber for emergency CDC, to provide drivers and delivery people with responses to infection spread and data needed for educational videos and guidance on how to use contact tracing. masks and sanitizers correctly and developed an in-app COVID-19 Resource Hub to centralize information on safety and financial assistance for drivers and delivery people. 2021 ESG Report 39