User safety User safety Promoting safe on-trip experiences Verify your ride We’re continuing to invest in features that help Riders can choose to receive a unique 4-digit PIN to create an on-trip experience that prioritizes user verbally provide to the driver. The driver will only be safety and peace of mind. able to start the ride once the correct PIN has been entered. This added layer of verification can help Share My Trip/Follow My Ride ensure that riders get in the right car and drivers Gives riders, drivers, and delivery people the option are picking up the correct rider. to share their trips with designated loved ones who Supporting users can then follow their trip on a map in real time and know when they’ve arrived. On-trip reporting In-app emergency button This feature allows riders to report a non- Connects riders and drivers directly to their local emergency safety issue during an Uber trip, when it public emergency number with the simple tap of a is top of mind, so they don’t have to wait until after button. In some cities, trip details and location can the trip ends. be shared digitally with first responders, and riders 24/7 Uber support can send a text message to emergency dispatch. If anything happens, 24/7 support is available in the Real-Time ID Check app from a specialized team of Uber agents who are Prompts drivers to take a live photo of themselves in trained to handle sensitive reports. the Driver app before they can accept rides, which Ride Check helps verify that the properly screened driver is Detects rare events such as unexpected long stops behind the wheel. on a trip or possible vehicle crashes. The technology proactively checks in with riders and drivers to see if everything is OK, and the app provides resources that they can use to get help. 2021 ESG Report 38