COVID-19 response New safety features To promote safety, Uber rolled out a global mask Face cover verification mandate for riders and drivers, redesigned the end- We launched Face Cover Check technology to-end app experience with new safety and health to help verify compliance with our mask precautions, and implemented new technology to policy by prompting drivers to take a selfie verify that drivers and riders are wearing a mask. As with a mask on in order to start accepting of the end of 2020, 99.5% of trips had no reported trips. We completed 231 million mask mask issues. verifications across Mobility and Delivery while the feature was active. Driver checklist Rider in-app list We introduced a Go Online Checklist, where Riders see a similar list and must confirm drivers and delivery people must confirm that that they will also take preventive actions, they aren’t showing symptoms of COVID-19 such as wearing a face cover, sitting in and that they have taken certain preventive the back seat, and opening the window, if measures, such as sanitizing the vehicle, possible, for ventilation before being able to before driving. They must also confirm that request a trip. If a driver reports to us that they’re wearing a face cover or mask. a rider wasn’t wearing a mask, the rider will be required to take a selfie with their face covered before they’re able to take another trip with Uber. 2021 ESG Report 24