Driver and delivery person well-being The flexible work experience The vast majority of drivers and delivery people surveyed consistently report that flexibility is why they chose app-based independent work 72% 86% considered flexibility and independence chose app-based driving to have to be some of the most important flexibility in their schedule and 86% aspects of their work with Uber Eats, would no longer be able to drive if Drivers and delivery people who earn with Uber have total, real-time control over according to a September 2020 survey it didn’t offer a flexible schedule, their working hours, times, and locations of work. There are no minimum hours, only of French delivery drivers. according to a July 2020 survey of US drivers and delivery people. reasonable constraints on maximum continuous driving hours to promote safety, in keeping with relevant regulations. Workers can work across multiple apps, with no restrictions on using competitor apps. A 2019 survey found that nearly 80% of US 82% 78% rideshare drivers work using more than one platform. of drivers in London agreed that being of Australian drivers value the Researchers discovered that this kind of flexibility has real monetary value: the ability able to choose their own hours is more flexibility of the Uber platform and 3 to freely set and adapt schedules to unpredictable shocks is roughly equivalent to $150 important than having holiday pay and in 5 wouldn’t work for a “traditional 10 a guaranteed minimum wage, a 2018 company” without flexibility, per week of surplus on average. A further study found that younger people, women, study found. according to a 2019 survey. and lower-income people tend to benefit the most from flexible work arrangements and 11 that the short-term estimate of lost surplus from decreasing flexibility is significant. Given this, it’s not surprising that 34% of drivers and delivery people change their hours 2x 12 by more than 50% from week to week, on average. drivers on average in Chile and Mexico would need their pay to be more than 10https://www.nber.org/system/files/working_papers/w23296/w23296.pdf doubled in order to be willing to switch to 11 https://conference.nber.org/conf_papers/f133011.pdf 12 a traditional employee job, according to a Based on the population of drivers and delivery people that took a trip in the fourth quarter of 2020. 2019 study. 2021 ESG Report 30