2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Complete (PPO) Chapter 2: Important phone numbers and resources 18 Method Medicare – Contact Information · Tell Medicare about your complaint: You can submit a complaint about UnitedHealthcare® Group Medicare Advantage PEBB Complete (PPO) directly to Medicare. To submit a complaint to Medicare, go to medicare.gov/MedicareComplaintForm/home.aspx. Medicare takes your complaints seriously and will use this information to help improve the quality of the Medicare program. If you don’t have a computer, your local library or senior center may be able to help you visit this website using its computer. Or, you can call Medicare and tell them what information you are looking for. They will find the information on the website and review the information with you. (You can call Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.) Section 3 State Health Insurance Assistance Program (free help, information, and answers to your questions about Medicare) The State Health Insurance Assistance Program (SHIP) is a government program with trained counselors in every state. Here is a list of the State Health Insurance Assistance Programs in each state we serve: • Alaska - Alaska Medicare Information Office • Alabama - Alabama State Health Insurance Assistance Program (SHIP) • Arkansas - Arkansas Senior Health Insurance Information Program (SHIIP) • American Samoa - American Samoa Senior Health Insurance Program • Arizona - Arizona State Health Insurance Assistance Program • California - California Health Insurance Counseling & Advocacy Program (HICAP) • Colorado - Colorado Senior Health Insurance Assistance Program (SHIP) • Connecticut - Connecticut CHOICES Senior Health Insurance Program • District of Columbia - Department of Aging and Community Living • Delaware - Delaware Medicare Assistance Bureau (DMAB) • Florida - Florida Serving Health Insurance Needs of Elders (SHINE) • Georgia - GeorgiaCares Senior Health Insurance Plan • Guam - Guam Medicare Assistance Program (GUAM MAP) • Hawaii - Hawaii SHIP • Iowa - Iowa Senior Health Insurance Information Program (SHIIP) • Idaho - Idaho Senior Health Insurance Benefits Advisors (SHIBA) • Illinois - Illinois Senior Health Insurance Program (SHIP) • Indiana - Indiana State Health Insurance Assistance Program (SHIP) • Kansas - Kansas Senior Health Insurance Counseling for Kansas (SHICK) • Kentucky - Kentucky State Health Insurance Assistance Program (SHIP) • Louisiana - Louisiana Senior Health Insurance Information Program (SHIIP) • Massachusetts - Massachusetts Serving the Health Insurance Needs of Everyone (SHINE)