GP at Hand App's Popularity and Growing Pains Even Matt Hancock, theUK health secretary, champions the GP at Hand app and more than 51,000 people across London have downloaded it. The app operates through the Hammersmith and Fulham clinical commissioning group, a National Health Service (NHS) body for the area. In fact, the app hasten times more patients registered than the practice it took over from. Since the clinical commissioning group (CCG) is required to pay for the healthcare of all the patients registered on the app—even if they do not live in Hammersmith and Fulham—the popularity of the app has pushed up the costs for the CCG. In addition, the app has been criticized for attracting younger users, leaving traditional practices shouldering the burden of higher costs for caring for an aging population. The GP at Hand app and artificial intelligence technology is expected to ultimately lower overall costs for NHS; however, the current situation of how to handle the app's popularity straining one CCG and to determine how to fit the app into the NHS's financial structure still need to be resolved. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved